Aug 26 2010

Have we lost our ability to really communicate with each other?

I’m curious, have we lost our ability to really communicate with each other? Have we lost our individuality? Have we been drinking far too much of the cool aid and become drowns? I have been doing a lot of introspection of my own communication behavior and I am finding that it does take a lot more effort to stay connect during a conversation. It seems that, with all the sound bites, the volumes of information blasting to us at the seed of light, we tend to turn parts of the interaction off before we make sense of it. Such is the case of an event that came to my attention via Facebook, thank you Crystal Ayers for sharing. The tragedy here is that it may appear funny at first, but this is a very serious situation. First and foremost the interaction shows the lack of true thought and connection to the conversation. Secondly, this is not isolated this is a growing trend of poor leadership and training. Lastly, this really show our inability to think for ourselves and how that process will continue to infect the generation to come.
What you are about to read is in its original form and has not been altered in any way.

“Cancel your credit card before you die……….(hilarious!)
by Crystal Ayers on Tuesday, August 17, 2010 at 12:20pm
Now some people are really stupid!!!!
Be sure and cancel your credit cards before you die.

This is so priceless, and so, so easy to see happening, customer service being what it is today. A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank.

Here is the exchange ;

Family Member: ‘I am calling to tell you she died back in January.’

Citibank: ‘The account was never closed and the late fees and charges still apply.’

Family Member: ‘Maybe, you should turn it over to collections.’

Citibank: ‘Since it is two months past due, it already has been’

Family Member: So, what will they do when they find out she is dead?’

Citibank: ‘Either report her account to frauds division or report her to the credit bureau, maybe both!’

Family Member: ‘Do you think God will be mad at her?’

Citibank: ‘Excuse me?’

Family Member: ‘Did you just get what I was telling you – the part about her being dead?’

Citibank: ‘Sir, you’ll have to speak to my supervisor.’ Supervisor gets on the phone:

Family Member: ‘I’m calling to tell you, she died back in January with a $0 balance.’

Citibank: ‘The account was never closed and late fees and charges still apply.’

Family Member: ‘You mean you want to collect from her estate?’

Citibank: (Stammer) ‘Are you her lawyer?’

Family Member: ‘No, I’m her great nephew.’ (Lawyer info was given)

Citibank: ‘Could you fax us a certificate of death?’

Family Member: ‘Sure.’ (Fax number was given ) After they get the fax :

Citibank: ‘Our system just isn’t setup for death. I don’t know what more I can do to help.’

Family Member: ‘Well, if you figure it out, great! If not, you could just keep billing her. She won’t care.’

Citibank: ‘Well, the late fees and charges will still apply.’ (What is wrong with these people?!?)

Family Member: ‘Would you like her new billing address?’

Citibank: ‘That might help..’

Family Member: ‘Odessa Memorial Cemetery, Highway 129, Plot Number 69.’

Citibank: ‘Sir, that’s a cemetery!’

Family Member: ‘And what do you do with dead people on your planet???’”

There is a bright side to all this. All is not hopeless, but we all must make a concerted effort to engage conversations with a bit more passion. First, forget yourself and what you want for a bit. Listen to what is being said and do not turn off bits and pieces of the conversation. Be interested not interesting. And Please be self-aware that you do have the ability to understand what someone is saying and think for yourself.
We are all connected, and if we will just take a few more moments to stop and listen to what is really being said, ask more question, be engaged, we will far better interactions and less misunderstandings like the one just presented.

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One Response to “Have we lost our ability to really communicate with each other?”

  1. I hope you know that you have inspired me! And hopefully one day i can come up with something this clever!

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